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FAQ

FAQ

supportGeneral Questions

Yes, all of the crystals which we offer in the direct-infusion style (wand point flasks) are water-safe.

We also offer two flask styles which separate the crystals from the water using a glass barrier (infusion flasks and bamboo flasks). This ensures that you can realize the benefits of your favourite crystals, including those which should not be in contact with water.

Caution: Some crystals should never make contact with water as they can dissolve, contaminating it with toxic chemicals.

(Many of our competitors neglect to understand this and continue selling products which are unsafe to use. Please do your due diligence to learn more about safe crystal infusion practices.)

People have been using crystals as a way to eliminate stress and anxiety from their life for centuries. These distinct elements have been praised in the Greek and Japanese cultures for their ability to aid in achieving a superior consciousness. 

Crystals and gemstones rejuvenate water on a microscopic level, breathing life back into it. When examined closely, crystal infused water closely resembles a natural spring.

Our Crystal Water Flasks are an engaging way to stay hydrated throughout the day while keeping your crystals close to you at all times!

There are 3 main ways that can help you choose a crystal:

Read through the properties of each crystal and see which one relates to what you're looking for. For example, if you have been feeling down and are looking for a crystal to shine some light into your life, a great crystal would be Citrine. Citrine is known to attract happiness and joy and fill your life with positive, vibrant energy.

Look at the different crystals and feel out which one is "calling you". Crystals are known to have a particularly unique connection with the holder. Often you can just "feel" the crystal that you need. When you know, you know!

Zodiac signs have a huge connection to crystals. We offer astrological crystal mixes found in our Zodiac Sign collection. Each mixture has carefully been hand picked to suit you based on your sign. This is the simplest way to easily get a feel of different crystals at once. From there, you can expand your crystal collection bit by bit!

Materials:

All of our flasks are made from 100% BPA-free borosilicate glass, preventing unpleasant smells and tastes given off by metal and plastic bottles. 

Depending on the style of choice, the twist-off base and lid is either made from stainless-steel or natural bamboo.

The crystals which are incorporated in to the flasks are authentic, sustainably sourced, and entirely natural.

Capacity:

The direct-infusion flask design (wand point flasks) holds 550 ml or 18.6 fl oz.

The indirect-infusion flask design (infusion flasks and bamboo flasks) holds 500ml or 17 fl oz.

All of our flasks are dishwasher safe! Although we recommend detaching the lid, base, and crystals from the glass piece and washing them by hand. Warm water and a gentle soap will work just fine!

Maintaining and caring for your bottle and crystals is quite simple. Washing the bottle regularly using our recommended method and keeping the crystals clean is the right place to start. Charging your crystals is also a great way to maintain their quality.

There are several ways to effectively charge/cleanse your crystals:

Moonlight: place your crystal bottle outside or by a windowsill overnight. This will allow your crystal to absorb energy from the moon.

Sunlight: place your crystals outside or by a windowsill early in the morning. This will allow your crystals to absorb energy from the sun. Some crystals are sensitive to light and should not be in the sun for long periods of time. Please double check if your crystal is safe to charge using this method first.

Smudge Sticks: smudge sticks are herbs or resins that can be burnt to cleanse crystals. A very common type used is sage. Burn the smudge stick of your choice and allow your crystal to sit in the smoke and ashes of the burnt stick. Please do some research on the type of smudge stick being used, as some are used in sacred rituals in Indigenous communities. Do not leave burning smudge sticks unattended.

Sea Salt: submerge your crystal in a bowl of sea salt and leave it in for 24 hours or as needed. You can also add water to the sea salt and submerge your crystal in it for a minute or two. Please make sure to research whether or not your crystal is water safe before using this method. Certain crystals can get ruined and dissolve in water so other cleansing methods would be recommended over this.

Earth: if you are fortunate enough to have a garden or yard, you can bury your crystal underground in the soil. Leaving your crystals underground for 24 hours will do the trick!

Our flasks are made of borosilicate glass, which is a more durable, higher quality type of glass material.

With that being said, it is still glass so we recommend you handle your bottle with care and use the Shiva's Stone protective sleeve that comes with each bottle.

question_answerOrder Questions

We accept Visa, Mastercard, American Express, and PayPal. Moreover, at Shiva's Stone we realize the advancement of technology and the demand for digitized payment methods.

We are embracing all forms of digital payments including Bitcoin, Ethereum, and other stable coins. Find all the methods of payment that we accept by scrolling down to the footer of our website.

Buy now and pay later?

Go for it! This has been made possible thanks to Sezzle. Sezzle is a company that provides an alternative payment platform offering interest-free instalment payments.

Sezzle makes your shopping experience fast and affordable, but more importantly, secure. Buy now, pay later!

local_shippingShipping Questions

Standard Shipping includes tracking and is FREE to anywhere in Canada and the United States of America. Express and Priority Shipping come at additional costs.

Standard International Shipping to Europe, Australia, Mexico, and New Zealand comes at a low cost of $9.99 US. International Express and Priority Shipping also come at additional costs.

Standard International Shipping to the rest of the world is calculated separately at the checkout depending on your geographical location and the weight of the package. International Express and Priority Shipping are also available and may come at additional costs.

Once an order is fulfilled by us, you will be emailed a tracking number. You can use this tracking number to track your order in "Track Order" in the Menu bar.

updateReturn Questions

Yes, items can be returned. If you are unsatisfied with the product or receive the wrong product, we are more than happy to take the item back within the first 30 days of receiving it.

In the case of used and damaged products or if it has been past the 30 day mark, we will not accept the product. These measures must be taken for hygiene purposes and to ensure your safety and ourselves.

Your satisfaction is our number one priority. The 30 day money-back guarantee covers any items that you receive that you are unhappy with within the first 30 days of its delivery.

At the end of the day, we want you to LOVE our products, and if you don't, we'll give you your money back!

This does not cover used or damaged products.

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